Job Relations Training is an excellent place to start building trust. If you are new to TWI or have not yet embarked upon a cultural shift in your organisation towards continuous improvement, you will encounter many issues around people’s perception of upcoming changes. Job Relations training teaches supervisors how to handle problems, how to prevent them from occurring, and, most importantly, it aids in developing a logical and rational approach to handling issues with a people-centric view. This program lays the groundwork upon which you can build the next step of stability into your processes.
Job Relations teaches the foundations of positive employee relations. Developing and maintaining these good relationships prevents problems from arising and is paramount to earning loyalty and cooperation from others.
When problems do arise, Job Relations teaches a proven method of getting the facts, weighing options, taking action, and checking results.
Benefits experienced from practicing Job Relations include increased productivity, improved attendance, better morale, and higher employee retention rates.
What is Job Relations?
A countermeasure for leaders when they see or anticipate ‘Won’t/didn’t do, doesn’t care’.
At the centre of Job Relations is ‘results through people’. A leader in any situation being work, sport or even conflict such as the World Wars, cannot get the results themselves. If we try (‘easier to do it myself’) we will become quickly overburdened, quickly finding that it is impossible. There is only one choice; create real followers who by nature will trust us, cooperate with us, and provide us with honest feedback.
JR (Job Relations) is about the development of skill, the skill of obtaining results through people. It isn’t about giving stock answers to personal questions or problems; it isn’t about providing industrial relations training. It is a streamlined intensive program designed to give leaders practise in doing just that – leading. It is ideally suited for newly appointed leaders but can be just as valuable for those who have held such positions for some time. Feedback
along the lines of “I wish I’d practiced this basic stuff years ago” is common.
JR foundations are about:
Doing the small things (aligned with the foundations) daily.
Making frequent small ‘deposits’ into peoples emotional bank accounts. (A positive balance thus awaits when a withdrawal occurs.)
Building trust aligned with intent.
JR takes in account the human side of any operation (production or service), any form of continuous improvement, any endeavour to adopt a Lean approach. At the heart of every work system, and the improvement of it, are people. No matter how good the technology, the machines, the processes and the systems, in the centre of it all are the people who make it all work. JR is a means of establishing and maintaining respect for people.
You will learn that there are 4 foundations of good relations … 4 things that you can do daily that will strengthen your relationship with the people who work for you.
We learn throughout JR that no two of us are alike, people must be treated as individuals, and that problems will arise that need to be handled because people are people!
The reactive aspect of JR is a four-step Plan-Do-Check-Act based pattern. The handling a problem side of JR is PDCA with a human element …
We then apply the four steps which are:
1. Get the facts.
2. Weigh and decide.
3. Take action.
4. Check results.
Oscar Roche - Training with Industry
Oscar Roche has worked in operations management with Fonterra, Golden Circle and Mildura Fruit Juices. He started his own business in 2000, focused on building the capability of people in reaching operational goals. Oscar was trained by the TWI Institute in 2010 and has facilitated application of TWI skills with South Australian Health, DeBortoli Wines, Tatura Milk Industries, Warburn Estate, Vitasoy Australia, McWilliams Wines and others. The basic leadership of skills, JI ad JR in particular, are a foundation to most improvement projects that he facilitates across all industries or businesses.
The 10-Hour “J” programs: Job Instruction, Job Relations, Job Methods are the core of Training Within Industry. They are delivered to supervisors, team leaders and anyone who directs the work of others, giving them the framework and skills to:
Establish standardised work
Quickly train employees to do a job correctly, safely and conscientiously
Build positive employee relations, increasing cooperation and motivation
Effectively resolve conflicts
Improve the way jobs are done for continual improvement
Create a safe workplace
Solve problems quickly and effectively on the floor using TWI methods
What's Required to View?
A computer with stable internet connection
Activated speakers or a telephone
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