The Tailed Fishbone: Add a Tail to your Root Cause Analysis to Solve Problems and Sustain Improvement Efforts
Friday, 28th July 2021
9.30am AEST - 11.00am AEST
This ticket includes participants who purchased the live and on-demand 2021 AME Conference.
This ticket includes the 2021 on-demand conference and free access to 12+ conference reflection sessions.
This ticket includes all AME Membership
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This AME Deep Dive Workshop is a continuation of a practitioner presentation from the 2021 AME Conference. In this session we take a deep dive into the main topic of the presentation. The session will allow time to process together, build connections with one another, and dig deeper.
The session is structured to include content that is research-based, shares best practices, and provides proven “how-to” strategies.
The session will include time with subject matter experts and small group discussion. Everyone will participate, and you will be given opportunities to ask questions along the way and at the end.
These sessions will NOT be recorded, so you must attend the live session as scheduled.
Pre-work (1 hour)
In preparation for this session Participants will be required to watch the recording of Mark Adam's Presentation from the 2021 Conference and fill out a pre-event questionnaire to help guide the workshop and discussion.
Workshop (1.5 hours)
Overview of the topic (15 minutes)
Unpacking the pre-event questionnaire responses. (15 minutes)
Small group work to learn the tools and come up with solutions. (45 minutes)
Wrap Up and Q&A (15 minutes)
Topic: The Tailed Fishbone: Add a Tail to your Root Cause Analysis to Solve Problems and Sustain Improvement Efforts
Do you find your improvement efforts get bogged down in action items? Do improvement efforts fail to see actions completed? Are partially implemented improvements successful? Sustainable? Do you get nervous and/or struggle when it comes time to facilitate Root Cause Analysis?
Let Mark Adams introduce to you the Tailed Fishbone. A methodology at facilitating Root Cause Analysis that makes getting to Root Cause simpler and with greater clarity. A method that reduces the effort both for the facilitator and the team members allowing for a more successful and sustainable initiative.
AME Facilitator: Ross Kennedy, AME NSW President
Ross, who is Wollongong NSW based, founded CTPM in 1996 after more than 20 years of manufacturing and operational experience covering maintenance, production, operations, and executive roles along with 5 years of international consulting experience.
Ross has been actively involved with Lean since 1985 and the application of Total Productive Maintenance (TPM) since 1990. In 1998 he developed and launched an Australasian version of the Japanese TPM methodology and the Toyota Production System (Lean) with a strong focus on Human Capital Development through On-going Improvement (a key driver of the Toyota Production System). Under Ross’s leadership, CTPM has assisted Manufacturing, Mining, Process Industries, Utilities and Service companies throughout Australia, New Zealand, Thailand, and Indonesia to strive for and achieve TPM & Operational Excellence.
Guest Facilitator: Mark Adams, Director Customer Experience - Agility Business Group at Flex
Mark is a process improvement enthusiast who has been facilitating the change management process for a dozen years. Mark has facilitated strategy deployment and continuous improvement supporting industries such as Manufacturing, Training, Operations, Aerospace, Solar/Energy, Recruiting, Maintenance, Medical and other diverse fields. His passion lies in teaching and coaching continuous improvement that fits into an organization’s culture and needs. Mark serves as Director of Customer Experience and is responsible for customer surveys and feedback analysis. With the utilization of Lean and Six Sigma tool sets, Mark identifies Voice of Customer using the voice of the customer to improve, the customer journey within Flex's Agility Business Group. Mark earned his Bachelor of Science in Management at Wayland Baptist University, his Executive Master of Business Administration jointly delivered by the Universities of Kentucky and Louisville, and earned his Lean Six Sigma Black Belt through the United States Air Force.
What's Required to View?
A computer with stable internet connection
Activated speakers or a telephone
Other Registration Information
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