ENGAGE FRONTLINE STAFF IN USING DATA FOR DAILY MANAGEMENT MEETINGS
Friday 3rd December 2021
12.00pm Canberra, Melbourne, Sydney 11.30am Adelaide 11.00am Brisbane 9.00am Perth
This event is Free.
A recording of the event will be saved in the AME Member's Portal.
Beginner Intermediate Advanced
Daily Management Meetings Staff Engagement
35 Minute Presentation plus 10 minutes Q&A via Zoom
How do we engage frontline staff in using data for daily management meetings?
In our journey towards the goal of creating an operational excellence environment, we’re collectively not short of the tools and how to deploy them but the real challenge is to engage our front-line people in the journey.
How do we “win the hearts and minds” of our most valuable asset, People, whereby they become eager to be part of the solution? What are the right tools and how do we empower them to grow using these tools?
Monitoring & reviewing data daily, is the role of all operational staff (not just leaders) and provides clear direction for driving actions to effectively return to target or create a step-change improvement.
The ability to analyse and interrogate data is critically important to mature systems. But conversely in young systems, managing and displaying the data correctly engages operational teams along a journey to maturity.
So, how do we engage staff frontline to control the fundamentals?
Use of Daily Visual Management boards
Contributor analysis, choosing the right metrics
Data display, leading & lagging indicators
Power of the Pen, the psychology of annotation
Review routine, meeting the needs of the team
Driving actions for simple containment measures
Root cause analysis for complex problems
Examples of strong engagement models (hand annotated whiteboards)
Paul Deane, Senior Business Improvement Lead at Australia Post
Paul is n innovative continuous Improvement practitioner, with strengths in operationalising LEAN systems, ISO9001, manufacturing best practice and DMAIC projects. CSSC/ISSP certified 6 Sigma Black and Green Belts. Over 10+ years implementing OPEX systems from zero base within global organisations with strong insight into engaging front line staff.
He has 25+ years working with large global organisations in Australia, NZ, Malaysia and UAE leading manufacturing and service operations of small and large teams, successfully deploying business improvement methodologies, working cross-functionally with sales/marketing, engineering & R&D teams.
His operational, service and manufacturing experience has covered chemical, industrial and food industries.
How to engage your front-line staff in using data for Daily Management meetings is a favourite topic of Paul's and he is looking forward to presenting to the AME network.
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