Webinar - 45 minute presentation and 15 minutes question time.
How to improve customer service with automation
Excellence in customer service is key when serving customers demands and maintaining repeat customers. We can show you how to make it better in automation, by allowing your team work smarter not harder.
What attendees will learn
Outline the key demands in customer service
How to improve customer service with AI
How to maintain customer expectations in collaboration
Ian Macdonald, Solutions Engineer at Epicor
As a Solutions Engineer at Epicor Ian loves coming up with creative solutions to customer’s challenging business requirements, leveraging the full extent of Epicor ERP’s functionality.
With a background as an Industrial and Computing Engineer, he specialises in Epicor’s manufacturing and distribution functionality, as well as CRM and the configuration toolset.
He has worked on many Epicor ERP projects (over 150) including major companies and organisations such as Sistema Plastics, The Royal Australian Mint, Tieman, Valmont (INGAL), Genuine Truck Bodies, Bucher Municipal, Wilson Transformers and ITW Ramset.
This has included design of system architecture in consultation with prospects and customers, conducting implementation workshops, system configuration, and creation of the associated documentation.
He also enjoys getting his hands dirty with system customisation, C# coding, system integration, report customisation, BI Tools and SQL Analysis Services.
What's Required to View?
A computer with stable internet connection
Activated speakers or a telephone
Other Registration Information
AME Australia is a not for profit association. We provide high quality low cost events. We may charge a small fee to cover the cost of event management and administration.
You can become an AME member from $200.
This event may be cancelled by AME for any reason. AME is not responsible for incidental costs incurred by registrants.
AME may take photographs during events and may use those photographs for AME’s purposes.
Please direct enquiries to Laura Robertson on 1300 263 287 or email@example.com.