We sometimes need to be reminded that effective Work Standards means much more than information on a server or documents on a desk. To deliver their real value, Work Standards must be meaningful to those who NEED it. While it is a good start, documentation alone won’t get us there.
Oscar Roche and his team are helping leaders understand and fine tune fundamental Work Standards—a2Milk, Discount Tire Company, NORMAC, S&C Electric, CSP Plastics, Saputo and Warburn Estate, to name a few.
Their work at Warburn Estate (WE) is going especially deep because we’re inspired by everyone’s will to learn. Early in the piece Josh, a WE supervisor, said that he really needed to make their Work Standards easy for his frontline to use and understand. Visual Thinking was pulled to the surface.
Join Dr Gwendolyn Galsworth and Oscar Roche as they discuss Work Standards Coming to Life Through Visual Thinking.
President and founder of Visual Thinking Inc. & The Visual-Lean® Institute, Gwendolyn has been helping companies convert to visuality for over 30 years. She has written seven books on the topic—two of which have won the coveted Shingo Prize: Visual Workplace/Visual Thinking and Work That Makes Sense.
Two things that drive Oscar’s endeavors in building capability:
1) people must have trust in his intent
2) nothing is more effective and liberating than saying “I’m not sure” then learning by doing.
As a Director of the Australian, New Zealand and South East Asian TWI Institute Global Partnership, Oscar is mindful of these 2 things daily. He frequently quotes a manager he’s met who said “the more I know the more I realize I don’t know”. He feels that as long as he maintains that mindset he can be of service to others.