Organisations have systems to manage their business. Documented information provides the way, means, resources and purpose to enable a process to operate efficiently and effectively to meet a customer requirement whilst legally compliant. That is the source for selecting continual improvement methodologies to prevent downstream risks by building-in quality and to identify, define, analyse and solve problems should they occur. Such failures, failure modes and causes should be known beforehand. However, should a problem need corrective action, appreciative inquiry and contextualisation are inputs to determine what to “Keep, Change, Create”™ to resolve issues and hold the gains within the system.
Michael McLean, MD McLean Management Consultants Pty Ltd.
FAICD, FIMC-CMC, FAOQ, Juran Medallist. Solving and Preventing Complex Client Problems and Embedding Strategic Change since 1988. AQF course delivery consultant and client ‘project based adult learning’ trainer for Swinburne University in Competitive Systems and Practices Cert IV. Co-authorship: "Manufacturing Money" book; "Continual Improvement Series: Problem Solving Guidebook, Pocketguide, 28 Tools and Techniques". Academic journals on Automotive Best Practices in Australia and ASEAN on TQM, Lean, FMEA, Material Recovery research. Part-time lecturer for MGSM MBA in Operations Management, Supply Chains, and Lean. Advisory Council Member - UTS EMBA; AGSL DBL. Defence Supply Chain Specialist.